Returns
If something is wrong with your order
If your order arrives damaged, leaking, incomplete or different from what you ordered, contact us as soon as you receive it and we will replace it or refund it. Please keep the packaging and send us a photo so we can sort it out quickly.
Unopened products
Unopened products in their original packaging can be returned or exchanged. Get in touch first so we can confirm the return and arrange collection or drop-off with you.
Opened products
For hygiene reasons, opened hair care products cannot be resold. If a product did not work for your curls, message us anyway. We would rather help you find the right routine than leave you with something you will not use.
How to start a return
Email hello@bekurly.com or message us on WhatsApp with your order number, what you would like to return, and the reason. We reply and guide you through the next steps.